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Terms of Trade
Booking Fee

A booking fee is not a deposit and is to be paid within 7 days of contact otherwise the service booked might be re booked to a paying customer.
Our booking fee is a fee to say that we will guarantee that we can and will provide you the service that you requested. Once the booking fee is paid it is also a commitment from you that you will continue with the requested service from us. All fees paid are booking fees until the move date, then they become full payment.

You agree to pay our booking fee which is to be paid within 7 days of contact to secure the booking otherwise truck might be double booked or canceled by us. Full payment to be paid before pick up or unless pre arranged with us.

If the move does not go ahead on the date nominated, there is a cancellation fee as below:

Cancellation fees

  • 100% of booking fee if less than 30 days prior to move
  • 50% of booking fee if between 30 and 60 days prior to move
  • Full refund of booking fee if over 60 days prior to move
  • If you change the date of your move we will endeavour to fit in with your requirements.
  • If you don’t advise us in writing then your booking fee will be taken as a cancellation fee

Insurance for your move


We suggest you have chose one of the following:


1) contact your own household/Business Insurance company and advise them of your proposed move and requested to have a "Cover Note" for accidental damage or  

2) You have elected to go with our Fire, theft, roll over damage ("In Transit Insurance") only you are covered for basic transit insurance only, which is fire, flood, collision or vehicle rollover. You are not covered for marks, dents, scratches, chips, accidental damage or anything of this nature. Our staff  careful wrap everything in furniture pads, although furniture is not designed to be in a truck and damage is possible when relocating.
If you have contents or business insurance, you may be eligible for additional cover, so if you do, please contact your insurance provider. If not, contact Carts Removals insurance who can provide you with a quote for additional cover. 

3) Our insurance company indicated that we can't complete an insurance policy for our customers as we are a 3rd party and they will only deal with the insured customer, so each customer has to contact them direct as below
 
Contact www.CartsInsurance.com.au to discuss your needs with them.  

https://www.removalsinsurance.com.au/
Office hours are Monday to Friday 9am -5pm (AEST)
Phone:- Toll Free 1300 880 253 or (61) 03- 98873560
Email:- insure@removalsinsurance.com.au
Postal:- P.O. BOX 6118, Wantirna, Victoria, AUSTRALIA 3152
 
Please advise when you have completed the insurance and could you send us a copy of the policy.

By paying your Booking fee, you indicate that you have read our terms of service and have chosen to deal with your insurance as above. None return of your insurance documents and no reply assumes that y
ou have elected to go with our Fire, theft, roll over damage ("In Transit Insurance") only you are covered for basic transit insurance only, which is fire, flood, collision or vehicle rollover.

​​​​​​​You are not covered for marks, dents, scratches, chips, accidental damage or anything of this nature and you will not claim such against us.